I've just gotten back home from three weeks in Europe. One irksome but necessary aspect of travelling is mobile phone roaming. While I was away, Spark introduced new roaming charges, and their new options both increase the price per day of roaming for most overseas trips, and price discriminate so that those staying overseas for longer pay a higher price for roaming. As the New Zealand Herald reported:
Spark customers travelling overseas for the school holidays face new charges to stay connected, with the telco scrapping its cheapest $25 fortnightly roaming pack.
The company is overhauling its roaming plans, with the new charges taking effect this Friday, including an automatic $10-a-day fee if customers don’t turn roaming off...
Previously, pay monthly customers could use 2GB of data on one of the provider’s 14-day roaming packs, priced at $25 and $30...
Three new packs will replace the old plans, alongside a new daily roaming option.
A $30 14-day pack will still be available to prepaid customers.
The other options will provide travellers with 20GB to use over 30 days, a change the company believes will make roaming simpler and more predictable.
“This helps our customers to stay connected for longer, with fewer top-ups, less uncertainty, and greater confidence about what they’ll pay.”
While the $50 and $65 packs have a higher upfront cost, customers would receive five times more data to use than under the previous plans, the spokesperson said.
If you look at the price per gigabyte of data, the new roaming packs are clearly much better value. Customers are paying twice the price, but getting ten times the data. So, high data users are likely to be better off under these plans. I want to focus instead on travellers who are not using large amounts of data (and for simplicity, I'm going to focus on the data-only packs, not the more expensive packs that include roaming calls and texts). For those travellers, when you look at the cost per day of roaming, the new packs are far more expensive. This is illustrated in the diagram below, which shows the costs for up to 30 days of roaming. The bold green line shows the existing pricing for a 14-day data-only roaming pack ($25 for each 14-day period). The light blue dashed line shows the cost using the new $10 daily roaming rate. The orange dashed line shows the cost for the new 30-day data-only roaming pack ($50 for each 30-day period).
For a Spark customer roaming for one or two days only, the new daily roaming pack is the cheapest option. So, if you're travelling to Australia for a day or two of shopping or to attend a concert or a sporting event, the new option is a better deal than what was previously on offer. With the new options, daily roaming is lower cost than buying a 30-day pack for up to four days of roaming, and the same cost as the 30-day pack for five days of roaming. Beyond that, you would be better off buying the 30-day roaming pack, even if you are only roaming for seven days.
The comparison between the old 14-day roaming pack and the 30-day roaming pack makes it clear that anyone roaming between five days and 14 days will now be paying twice as much as before. From 15 to 28 days, the cost of roaming with the new packs is the same as for the old packs. For someone like me, who typically goes overseas for a conference and might be away for 10-14 days at a time, this is clearly going to increase the cost of roaming.
It may be that Spark has determined that the new pricing options better reflect actual customer usage. That is what a Spark spokesperson argues in the New Zealand Herald article. However, it is also clearly an example of price discrimination in action. Travellers going overseas for a few days likely have more elastic demand for roaming than travellers going overseas for a longer time. That's because of the availability of close substitutes. If you go overseas for a few days, you could make use of free hotel and airport WiFi, or be prepared to just switch off mobile data for the time you are away, rather than paying for roaming. So, travellers who go overseas for a few days are likely to be relatively price sensitive. Travellers going overseas for a longer time are less likely to be able to switch off mobile data for that length of time, making them less price sensitive. The optimal pricing therefore is to set a higher price for travellers going overseas for a longer time than for those going overseas for a few days.
Price discrimination is very common in practice. In this case, Spark is using price discrimination and that will likely increase their profits. And that means that many travellers who are not high data users, myself included, will be paying more for roaming in the future.
