Consumers are not very good judges of quality. They can't tell the difference between bottled water and tap water. They can't even tell the difference between pâté and dog food. And now, according to this article by Futurism last month, they can't tell the difference between audio cables and a banana:
High-quality cables have long been marketed as a key way to get the most out of high-end equipment, such as expensive studio-grade monitor speaker cables and gold-plated HDMI cables for cutting-edge TVs.
In the high-end audiophile world, which is renowned for eye-bulging prices, cables can cost tens of thousands of dollars for ultra-pure copper with silver plating, specialized insulation, and dozens of individual conductors that manufacturers claim will squeeze the most out of a luxury-grade sound system aimed at the uber-wealthy.
The laws of physics, however, have long dictated that spending that kind of cash on cables simply isn’t worth it in the vast majority of circumstances — as long as you don’t go for the cheapest option from the dollar store, of course.
To put the decades-long debate to the ultimate test, a moderator who goes by Pano at the audiophile enthusiast forum diyAudio conducted an eyebrow-raising experiment back in 2024, which was rediscovered by Headphonesty late last month and Tom’s Hardware last week.
Pano ran high-quality audio through a number of different mediums, including pro audio copper wire, an unripe banana, old microphone cable soldered to pennies, and wet mud. He then challenged his fellow forum members to listen to the resulting clips, which were musical recordings from official CD releases run through the different “cables.”
The results confirmed what most hobbyist audiophiles had already suspected: it was practically impossible to tell the difference.
Consumers are not fully informed about the quality of the products that they buy. When they lack quality information before they buy, but that information is revealed after the consumer buys the good, we say that quality is an experience characteristic (and goods like that are called experience goods). A used car is an example of an experience good - the consumer doesn't really know if it is a high-quality car until they drive it. However, for some goods, the quality isn't revealed even after the good is purchased. In that case, quality is a credence characteristic (and goods like that are called credence goods). Health care is a credence good, because patients don't know for sure what would have happened to them without treatment, so it is impossible to judge the quality of the treatment.
Coming back to using an unripe banana as an audio cable, it appears that the quality of audio cable may also be a credence characteristic. At least, that's what this research tells us.
Why does this matter? The thing about credence goods is that the buyer may be reliant on the seller telling them about the quality. In the case of audio cables, the industry has a strong incentive to convince buyers that a 'high-quality' audio cable matters for sound quality, even if the consumer can't tell the difference. That changes the nature of competition in the industry. When buyers cannot verify quality for themselves, sellers can't compete on quality, and instead rely on reputation, branding, expert language, and the seller’s ability to sound convincing. They aren't going to want to sell banana cables, even if the banana cable would be produce audio of equivalent quality to a 'fancier' cable. Overall, this is a good reminder that in some markets, what consumers pay for is not better quality, but a more persuasive story about quality.
[HT: Marginal Revolution]
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